If your order has left our warehouse, we will no longer be able to assist you to cancel the order.
If you want to cancel your order, please send a refund cancellation request via email,email@example.com
Your cancellation request must include the following information:
Your order number
Name and email address of the order
Please note; due to privacy and security considerations, we can only process cancellation requests sent to us via refund (firstname.lastname@example.org)
Cancellation requests cannot be submitted via phone, social media or other email addresses.
To be eligible for a return, your product must be in the same state as when it was received.
It must also be in the original packaging.
Private or hygiene products
Health and personal care products
Refund is overdue or lost
If you have not received a refund, please follow these steps:
Check your bank or PayPal balance again (the transaction may have been delayed). Please contact your credit card company (your refund may take some time to be officially released because they may take up to 3-5 business days to process the refund). Contact your bank (check the processing time before posting the refund).
If you have other questions, please contact us by email, email@example.com