Our RMA team will provide you with an RMA form which needs to be added to the returning package.
Without this form, we are not able to identify and process your return.
Please be reminded that returns are made at the customer’s cost. Sporal will compensate the cost for the return shipping fees with store credit up to US$10.
Please note that we are not liable for any parcel lost during its return shipment to us. As we are an international company and ship our orders worldwide, we have set up a global returns centre in China.
Refunds Once your cancellation has successfully been processed, or your return has been received and inspected, we will notify you about your refund. Your refund will be processed to your original method of payment, within 1-2 working days.
Alternatively, you can choose to accept the value as store credit for our website towards your next purchase(s).
Regardless, please email firstname.lastname@example.org and discuss the refund options with us. We are more than happy to assist and address your problem(s).
Late or missing refunds (if applicable) If you haven’t received a refund yet, here are the steps you can take:
Check your bank or PayPal balance again (transactions may have been delayed).
Contact your credit card company (it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit).
Contact your bank (check the processing time before a refund is posted).